At ADEMONE, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.
1. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Processed securely by third-party providers (e.g., Shopify Payments, PayPal). We do not store your full payment details.
- Order Information: Products purchased, order history, and transaction records.
- Technical Information: IP address, browser type, device information, and cookies to improve your shopping experience.
2. How We Use Your Information
Your data is used for the following purposes:
- To process and deliver your orders.
- To communicate with you regarding your order status, returns, or customer support.
- To improve our website, products, and services.
- To send promotional emails or offers (if you have opted in).
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contractual necessity: To process your order and deliver products.
- Legitimate interests: To improve our services and prevent fraud.
- Consent: For marketing communications, which you can opt out of at any time.
4. Data Sharing
We do not sell or rent your personal data. We only share it when necessary with:
- Payment providers (Shopify Payments, PayPal, etc.) for secure transactions.
- Shipping carriers (Royal Mail, couriers) to deliver your orders.
- Service providers who help operate our website and systems.
5. Data Security
- All transactions are encrypted using SSL technology.
- We follow PCI DSS compliance for payment security.
- Access to your personal data is restricted to authorised staff only.
6. Data Retention
We retain your data only for as long as necessary:
- Order and payment records: minimum of 6 years (legal requirement for tax purposes).
- Marketing data: until you withdraw consent.
7. Your Rights
Under data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to processing of your data.
- Withdraw consent for marketing communications at any time.
To exercise these rights, please email us at support@ademone.com.
8. Cookies
Our website uses cookies to improve your browsing experience. You can manage or disable cookies through your browser settings, but some features may not function properly without them.
9. Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on this page, with the “Last Updated” date shown below.
Contact Information
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:
Store Name: ADEMONE
Address: 12 Hillside, Hawarden, Flintshire, CH5 3HQ, UK
Email: support@ademone.com
Customer Service Hours: Monday to Friday: 9:00 am – 5:00 pm (GMT, London)
We aim to respond to all enquiries within 1 business day.
Last Updated: 27 September 2025
